Mission Continuity Technical Support

Our Approach:

iWorks leverages industry standards, including ITIL and Information Technology Service Management (ITSM), and vendor best practices from Amazon Web Services (AWS), Microsoft, and Adobe Connect to deliver secure cloud-based video-teleconferencing services. We work with you to successfully continue your day-to-day mission and IT operations while helping you implement your digital transformation initiatives and navigate the ever-changing remote work / remote operations landscape. iWorks solutions support Continuity of Operations (COOP), Continuity of Government (COG), telework, remote work, and other routine and crisis-based operational requirements.

Offerings:

  • Collaboration Software
  • Video Teleconferencing (VTC)
  • Architecture Analysis and Design
  • ITSM
  • Service Desk
  • Access Management
  • Asset Management
  • License Management
  • Configuration Management
  • Resource Provisioning
  • Release and Patch Management
  • Network, Server, and Application Monitoring
  • Backup and Disaster Recovery
  • Security Management
  • Problem / Incident Management
  • Cloud Manual and Automated Provisioning
  • Cloud Migration
  • Cloud Operations and Management
  • Service Level Management

Differentiators:

  • Processes:

    iWorks built a secure AWS GovCloud-hosted VTC solution for a Department of Defense (DOD) client with a federal government-wide mission and global operations. Our solution includes a highly elastic and scalable VTC capability with automated scheduling, access management, license management, and high availability. Individual users can participate in VTC with desktops, laptops, smart phones and/or tablets. Our secure global solution is FedRamp High-compliant and operates at Impact Level 4.

  • Technology

    iWorks supports cloud, infrastructure, access management, and collaboration technologies, including AWS, Microsoft Azure, Google Cloud, Okta, TimeTrade, Adobe Connect, and Microsoft Teams.

  • People:

    Our team brings experience and expertise covering a wide range of cloud-based VTC and infrastructure best practices and technologies, from ITIL and ITSM to AWS, Microsoft Azure, and Google Cloud. Our team members are certified in Lean Six Sigma and cloud technologies, including AWS and Google.

Client Testimonial

“IV&V testing was performed in a meticulous and professional manner which correctly inspired confidence that all bugs had been detected and accurately recorded.”

— ATF Client