Business Process Optimization

Business Process Optimization graphic

Our Approach:

iWorks leverages best practices like Lean Six Sigma (LSS) to provide sophisticated analyses of operational and organizational processes. We work with you and your stakeholders to devise strategies, address gaps, and optimize and accelerate business processes. Our Business Process Optimization results in cost savings, decreased processing time, reduced errors, improved visibility, institutionalized knowledgebase, improved communications, increased security, and opportunities for continual improvement.

Additionally, by combining LSS, our iWorks Agile Implementation Methodology (iAIM®) and tool sets available through our Center of Excellence (COE) practices, we prototype critical functionality, integration capabilities, and process metrics to refine and finalize the requirements, deliver better design decisions, eliminate risk and save valuable time and money.


  • Business Process Analysis
  • Business Process Reengineering (BPR)
  • Business Process Automation (BPA)
  • Lean Six Sigma Business Consulting
  • Lean Six Sigma Training and Mentoring
  • Data Collection and Analysis
  • Stakeholder Engagement
  • Standard Operating Procedure Development
  • Strategic Communications and Outreach
  • Quality of Service Analysis and Monitoring
  • Rapid tools and prototype development
  • Implement enabling technology solution
  • Deliver process insight through reports and dashboards


  • Processes:

    We are Capability Maturity Model Integration (CMMI-DEV) Level 4 assessed and ISO 9001:2015 certified, which means we have a proven approach to project management, repeatable processes, and continual improvement. We leverage a collaborative and prototype driven approach led by subject matter experts with domain expertise to deliver the future state process.

  • Technology:

    Our iWorks Solution Lab offers our team the toolsets and solutions to implement integrated solutions and automated workflows through robust integration approaches, such as service-oriented architecture (SOA), microservices, and readily available technologies such as SharePoint. Our iAIM® and prototype-driven approach enable us to test out critical integration and functionalities, prioritize requirements, optimize resources and eliminate risks.

  • People:

    Our team consists of Six Sigma Green Belt (GB), Black Belt (BB) and Master Black Belt (MBB) subject matter experts with strong leadership and problem-solving skills across a wide range of business functions. In addition, many of our team members hold Agile certifications, including Project Management Institute Agile Certified Practitioner (PMI-ACP®), Scaled Agile Framework (SAFe®), and Certified ScrumMaster (CSM®).

Client Testimonial

“Work products were accurate, reliable, and unbiased. Information was presented in a clear, complete, and timely way.”

— TSA Client